Reference

Terms That Cover Your Account on ww5

These terms set out what you agree to when you open an account with ww5 and use our services. Access and eligibility depend on your local law and the regions we currently support, so read this before you start.

Account holders onlyLocal law appliesbKash, Nagad, Rocket coveredBangladesh eligible regionsSubject to change with notice
ww5 Terms That Cover Your Account on ww5
TERMS QUERY CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles queries through the channels below. Response times vary by channel, but we aim to address terms-related questions within one business day.

Team online

Live Chat

Open the chat widget from any page while logged in. For terms queries, select 'Account & Policy' so your message routes to the right team.

Email Support

Send a detailed message to our support address from the email registered on your account. Include your account ID and the specific clause you are asking about.

Help Centre

Our help centre has a dedicated terms section where common questions about account rules, payment conditions, and eligibility are answered in plain language.

HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

ww5 stores your account data securely and only uses it to operate the services you signed up for. We do not sell your personal information to third parties. If you want to know what data we hold, you can submit a data access request through our support email — we respond within the timeframe required under applicable law. Account security is a shared responsibility: you keep your login credentials private, and we monitor for unusual access patterns on our side.

Data Retention

We keep your account records for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold at any time.

Account Security

Enable two-factor authentication from your account settings. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Cookie Use

We use cookies to keep you logged in and to remember your payment preferences at the cashier. You can manage cookie settings from your browser, though some features depend on them.

Terms Changes

When these terms change, we send a notification to the email on your account. You can also check the revision date shown at the top of this page to see if an update has been made.

Common Questions About These Terms

Real questions about how these terms work in practice — from account eligibility to what happens when terms change.

Access depends on your local law and the eligible regions ww5 supports. It is your responsibility to confirm that using our services is permitted where you are before registering.

You should close your account before the new terms take effect. Continued use of your account after the effective date is treated as acceptance of the updated version.

No. Deposits must come from the wallet registered under your own name. Third-party transfers — including from family members — are not accepted and may trigger a review of your account.

Send a data access request to our support email from the address on your account. Include your account ID and we will respond within the timeframe required by applicable law.

bKash, Nagad, and Rocket are our supported local payment rails in Bangladesh. The cashier step confirms which are available to your account at the time of the transaction.

Contact support immediately through live chat or email. We will place a temporary hold on the account while we review recent activity and work with you to restore secure access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.