Reference

How ww5 Handles Your Personal Information

This privacy policy sets out exactly what data ww5 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYour rights explained clearlyContact us to request changes

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REACH OUR TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how we handle your details, our support team is the direct path. Use live chat, email or the in-app help centre — whichever works on your device right now.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures to every layer of data we hold — from your registration details to your bKash and Nagad payment records. Here is what that looks like in practice across four areas that matter to your account.

Payment Data Security bKash, Nagad and Rocket transaction data passes through encrypted connections. We store only the reference and amount — never your wallet PIN, OTP or full account credentials.

Cookie and Session Use We use session cookies to keep you logged in across mobile and desktop without asking you to re-enter credentials every time. You can clear cookies from your browser settings at any point.

Data Retention Period Account and transaction records are kept for as long as your account remains active and for a period after closure as required by applicable regulations. You can request details of the retention period for your specific data.

Requesting Changes or Deletion You have the right to access, correct or request deletion of your personal data. Submit a request via live chat or email with your registered mobile number and wallet type for identity verification.

What Data We Collect and Why

ww5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ww5, we collect the information you provide during registration — your name, contact details, and the mobile wallet identifiers you use for deposits and withdrawals. If you transact via bKash, Nagad or Rocket, we retain the transaction reference and amount

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as part of your account record. We do not store your full mobile banking PIN or password at any point. We collect device data — browser type, operating system, and session timestamps — to keep your account secure across mobile and desktop access. This data helps
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us detect unusual login attempts and protect your wallet from unauthorised activity. We may also collect your IP address and approximate location to assess whether access is permitted under local law in your region. All data collected is used for account management, payment processing, fraud prevention
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and customer support. We do not sell, rent or share your personal information with advertising networks. We may share limited data with regulated payment processors when your bKash, Nagad or Rocket transaction requires verification. Any sharing beyond that requires your explicit consent or a lawful legal
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requirement. Your continued use of our platform after any update to this policy is taken as acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on ww5

Below are the questions we hear most often about how ww5 handles your data — from what we store to how you can ask us to remove it.

We collect your name, contact number, and the mobile wallet details you register — such as your bKash or Nagad number. We also log device type and session data for security purposes.

We store the transaction reference and amount for your account record. Your wallet PIN, OTP and full credentials are never stored on our system at any stage.

Yes. Contact our support team via live chat or email, provide your registered mobile number and wallet type, and we will send you a summary of the data we hold on your account.

Submit a deletion request through the in-app help centre or by emailing support. We will verify your identity first, then process the request in line with our retention obligations and applicable local regulations.

We share only what is necessary for payment processing — for example, passing a transaction reference to a Rocket or bKash processor. We do not sell your data or share it with advertising networks.

We use session cookies to maintain your login state across mobile and desktop. You can clear or block cookies in your browser settings, though this may affect how your account session behaves.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appww5 App InfoTerms & Conditions

How ww5 Handles Your Personal Information

Contact Us About Your Privacy

How We Protect and Manage Your Information

Common Questions About Your Privacy on ww5

01 What personal data does ww5 collect when I open an account?

02 Is my bKash or Nagad payment information stored after a transaction?

03 Can I request a copy of the data ww5 holds about me?

04 How do I ask ww5 to delete my account data?

05 Does ww5 share my data with other companies?

06 How does ww5 use cookies and what can I do about them?

Privacy Policy

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